Terms of Service

1. Acceptance of Terms

By accessing and using FeatheredButcher's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use our services.

2. Description of Service

FeatheredButcher provides an online platform for ordering premium chicken products with home delivery services. Our services include:

• Online ordering of fresh and marinated chicken products
• Home delivery services within specified areas
• Customer support and order tracking
• Product information and recommendations

3. User Registration and Account

To use certain features of our service, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized use

4. Orders and Payment

When placing an order through our platform:

• All orders are subject to acceptance and availability
• Prices are inclusive of applicable taxes unless stated otherwise
• Payment must be completed before order processing
• We accept cash on delivery, online payments, and UPI transfers
• Order modifications may not be possible after confirmation

5. Delivery Policy

Our delivery services operate under the following terms:

• Delivery is available within our specified service areas
• Delivery times are estimates and may vary due to circumstances
• You must be available to receive the delivery at the specified address
• Delivery charges may apply based on location and order value
• Failed delivery attempts may result in additional charges

6. Product Quality and Freshness

We are committed to providing high-quality products:

• All products are sourced from certified and trusted suppliers
• We maintain strict quality control and cold chain standards
• Products should be consumed within recommended timeframes
• Any quality concerns should be reported within 24 hours of delivery
• We reserve the right to refuse service for quality reasons

7. Cancellation and Refund Policy

Order cancellations and refunds are handled as follows:

• Orders can be cancelled before processing begins
• Refunds for cancelled orders will be processed within 5-7 business days
• No cancellation is allowed once the order is out for delivery
• Refunds for quality issues will be processed after investigation
• Partial refunds may be provided for partial order fulfillment

8. User Conduct

When using our services, you agree not to:

• Provide false or misleading information
• Use the service for any unlawful purpose
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to our systems
• Abuse or harass our staff or delivery personnel

9. Intellectual Property

All content on our website and platform is protected by intellectual property rights:

• The FeatheredButcher brand, logo, and trademarks are our property
• Website content, images, and design are protected by copyright
• You may not copy, reproduce, or distribute our content without permission
• User-generated content may be used by us for promotional purposes

10. Limitation of Liability

Our liability is limited as follows:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific order
• We are not responsible for delays due to circumstances beyond our control
• Health-related issues from product consumption are not our responsibility
• You use our services at your own risk

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

13. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these Terms of Service. Upon termination, your right to use the service will cease immediately.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: